Creating a perception of high quality and uniqueness is key for maintaining and achieving a sustained competitive advantage in the consignment industry, and retail as a whole.
The in-store ambiance, achieved by appealing to consumers' senses, is one of the most significant characteristics that shape customer experience - and smell, as our most powerful sense, is the best way to elevate your customer experience. In fact, our sense of smell is the only sense that is directly linked to the part of the brain that processes emotions and memories. And research shows that people are 100 times more likely to remember what they smell vs. what they see, hear or touch.
Hundreds of consignment shops worldwide count on ScentAir to help transform their environments through scent and aroma marketing. We can help you choose the right scent system and strategy to automatically dispense the RIGHT fragrance at the RIGHT time.
Add scent to your consignment shop and give your customers a great experience!
"Customers tend to shop more and spend more. Everything inside my store smells wonderful! Customers and staff both have noticed and we receive compliments."
~Stephanie Longshore, Plato's Closet, Williston, VT
"I own a 3000 sq.ft. store and the fragrance fills up my entire store. It is very much worth the money, I could never live without it. My customers have told me they like coming to my location over other locations because it smells better. Customers return to my location because of the ambiance of the store, which includes how it smells. It has a very welcoming scent. The customers enjoy shopping and want to stay longer."
~Jennifer Marks, Once Upon a Child, Orlando, FL
"Customers feel like our clothing resale shop is a cleaner, newer place. It makes them more comfortable and differentiates us from a thrift store. I also think it helps our local franchise have a current, competitive edge with corporate companies. Literally every single customer who is new to the store steps in and says, “Wow, it smells so good in here!” My employees love hearing this from the customers because it gives us another way to start conversations and provide a unique experience. It’s a great first impression and has really added to the overall experience we provide to our customers. I’ll never do anything different now."
~Madeleine McDonald, Style Encore, Portage, MI
"ScentAir promotes repeat customers which improves every aspect of our business. The ScentAir system rejuvenates the atmosphere of my store. People can’t get enough of how good my store smells and are shocked when they find out that we sell used clothing, because no other secondhand store smells like ours (amazing)."
~Jeremy West, Plato's Closet, South Portland, ME